![]() ![]() I finally took out my cell phone and threatened to call the police, and finally got my keys back. I made the mistake of giving them the keys to my car "just for a trade-in estimate." They would not return my car keys to me even though I asked 3 times, in a louder voice each time. 15:40:51 I looked at new cars there, and told them I planned to sell my old one myself. Keep in mind if you are looking at cars that just because one is certified does not mean it is in good condition, and always be sure to look under the hood, both above and below the engine. If I were in the market for a new car I may consider it. This stuff could happen everywhere, and like I said, they were very nice. The engine sounded awful just turning it on-I don't know, but something tells me they didn't give me the report on purpose. Then, it came time to drive the car I did not have the report for. Granted, this could happen anywhere but it still made me a bit nervous. I test drove the car that there was a report for and found an aerosol can which had fallen under the hood. They kept accidentally bringing two copies of one report and never did get me the second one. They said they had CarFax reports on all used cars. Be ready to say no to them MANY times-it took a while to convey that I was there to LOOK, not BUY. The staff was very nice, but they definitely put the pressure on. 23:05:22 Looked at pre-owned vehicles here. Then we had a few unpleasant exchanges which I'm not going to type it here. Then I said don't get mad just because I didn't buy the car at your place. Suddenly he got pissed off and said he will not buy the car and asked me to sell to the dealer where I bought the pilot. I explained to him that they didn't have the model I wanted (I'm only interested in a 2007 model, the only one they have in stock is not the model I want). He then basically demanded me why I didn't buy at his dealership. Then he asked me why I was selling the car and I told him I just bought a new honda pilot somewhere else. ![]() After I insisted that he just gave me an estimate, he walked out with me and took a look. After I arrived, the manager first said he would only buy car the next Tuesday (Today is Friday). The representative said he was interested and asked me to bring the car in. ![]() I want to sell my old honda civic so I called University Honda and I told them that I had an old vehicle to sell and I was not going to buy a new car there and asked them whether they were interested. I just bought a new honda pilot in another dealer. 19:00 I just had a really bad experience there today. (+) Service and explaining the charges - atwong He fixed the car enough so she can drive it again and changed the outside hub for free (it was scratched really bad due to the car hitting the curb). 17:32:19 The Caucasian service rep in his 40s was very nice to my girlfriend. 04:35:29 If you are shopping for a car, do NOT give these people your phone number. 16:26:56 I have purchased two cars from University Honda, all my maintenance has been done here (except for a couple oil changes when I was out of the area), and every aspect of doing business with this company has been exceptionally enjoyable. 15:26:27 I like this place- the staff is friendly and when we have taken our Civic there for service they have always been prompt. As far as courtesy goes, they don't seem to differentiate between someone buying a $2 light bulb and a $40,000 car. 14:22:18 They charged me $80 to check my car for why my gauges were off. ![]() If you are looking for convenience shop there, if you want a deal, I highly recommend trying other dealers in the surrounding area. They were the only Honda dealership between Sacramento and Fairfield that refused to give me a quote below MSRP on a Honda Civic without proof that other dealers did it first. However, before negociating a price get some internet quotes first and bring them with you to help you get a price lower than MSRP. I recommend going there for research purposes since it is local and convenient. Once for research, then to test drive (all out of the car I wanted) and then to get a price quote. 19:33:54 Unfortunately, I didn't buy my car there either. The problem is I don't trust your mechanic." Needless to say, I didn't purchase my car there. Y'know, I'd trust my mechanic a lot more than any of these guys in town." To which I replied, "yes, you would trust your mechanic more than these guys. I told him I wanted my mechanic to see the car first, and he said "Ohh. After taking a test drive, they put on the hard sell and told me to go see the manager. That said, the car dealers didn't seem any better or worse than any other dealers I've dealt with. They even replaced a broken brake light without charging a service fee. 22:53:33 I get my oil changed here, and they've been pretty good about being routine. ![]()
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